We take pride in making sure our customers are satisfied with their purchase and receive only the highest quality customer service. Please let us know if you are unsatisfied for any reason and what we can do to improve your experience.
Online Purchase Returns:
If you are unhappy with your purchase please let us know within 30 days from date of purchase.
Returned items must be unused and in the same condition they were received.
To complete your return, please include copy of receipt or order number and email used for the order to:
Attn: Returns / Kalletka Undersea Co.
149 Alta ave
Santa Cruz, California
If you need to exchange an item due to it being damaged upon arrival or you received the incorrect item. let us know and email us at: email@example.com
and we will email you a return shipping label.
Please return items purchased to location you purchased it from. If they are unable to accommodate your return please follow the Online Purchase Return instructions above.
Once your return is received, we will send you an email to notify you that we have received your returned item then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you and feel free to contact us with any questions.