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Returns & Exchanges

Yellowtail swimming through kelp bed

Return & Refund Policy

At Kalletka, we stand by the quality of our products and are committed to providing exceptional customer service. If you’re unsatisfied with your purchase, we’re here to help.

Online Purchase Returns

If you’d like to return an item, contact us within 30 days of purchase.

  • Items must be unused, in original condition, and returned with proof of purchase (receipt or order number).

  • To initiate a return, send your item to:

    Attn: Returns
    Kalletka Undersea Co.
    149 Alta Ave
    Santa Cruz, CA 95060
    USA

  • For damaged or incorrect items, email us at info@kalletka.com, and we’ll provide a prepaid return shipping label.

Store Purchase Returns

If you purchased an item from a retail store, please return it to the original store. If they cannot process your return, follow the Online Purchase Return instructions above.

Refunds

Once we receive your return, we’ll send you a confirmation email. Refunds are processed within 10 days and will be credited back to your original payment method.

Missing or Delayed Refunds

  • Check your bank or credit card statement, as processing times may vary.
  • If you haven’t received your refund after 10 days, contact your bank or credit card provider.
  • Still need help? Email us at info@kalletka.com.

Exchanges

If you need to exchange an item, let us know at info@kalletka.com. Exchanges may take varying shipping times based on location.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of returned items.

Have questions? We’re here to help. Reach out anytime at info@kalletka.com.

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